# Refund and credit policy

_Adopted 2026-11-03 (founder decision on CRW-10). Draft for counsel review; not legal advice._

- Prepaid credits are consumed per delivered row and per found email.
- Failed runs that deliver nothing consume nothing.
- Unused credits are refundable within 14 days of purchase, pro rata to the unused balance.
- Credits expire 12 months after purchase.
- Overage is invoiced monthly and is not refundable, but disputed rows can be credited when the
  delivered record is materially wrong (name, company and URL all mismatch).
- To dispute: send the job id and affected LinkedIn URLs within 14 days.
- Plan downgrades apply at the next period; no partial-month refunds.