1. The agreement
These terms are a contract between you and Crwl, Suite 112, 970 Burrard Street, Vancouver, BC V6Z 2R4, Canada ("Crwl", "we") for your use of crwl.ai, the Crwl app, API and MCP server (together, the "Service"). If you use Crwl for a company, you accept these terms for that company and confirm you can bind it.
2. Your account
- Give accurate sign-up details and keep your password and API keys secret.
- You're responsible for activity under your account and keys. Tell us at once at security@crwl.ai if you think they've been misused.
- You must be at least 18 and able to form a contract.
3. What Crwl does
You describe the leads you want. Crwl proposes a plan with an estimated price, and runs it only after you approve. It returns matching business contacts from the Crwl database, or collects publicly available business information live from the sources you choose (Sales Navigator search URLs, Google Maps searches or a CSV you upload), finds work emails and verifies them, and delivers the results to you as a list.
Crwl never asks for your LinkedIn login, Sales Navigator seat or session cookies. Results depend on what the sources show at the time of the run, so we can't promise a specific number of leads or that every detail stays accurate after delivery.
4. Plans, credits and billing
- On credit plans, a database or Google Maps lead costs 1 credit, a Sales Navigator lead 2 credits, and finding or validating an email 1 more.
- Invalid emails, failed lookups, empty runs and reruns of a search you've already paid for are not billed.
- Free accounts include 50 leads, one time. Starter is $29 a month for 10,000 credits; Growth is $149 for 60,000 credits. Unlimited is $500 a month for unlimited database lists, Google Maps scraping and email validation and enrichment, with a soft cap of 250,000 rows a month and discounted Sales Navigator scraping. Enterprise and done-for-you services are priced by agreement.
- Subscriptions renew monthly until cancelled. You can cancel anytime; access continues to the end of the paid period. Credits don't stop at a period boundary: unused credits stay on your balance and expire 12 months after purchase.
- Fees exclude taxes, which we add where required. Unused credits are refundable pro rata within 14 days of purchase. A delivered record that is materially wrong (name, company and profile URL all mismatch) can be credited if you send us the job id and affected URLs within 14 days. Downgrades apply from the next period, with no partial-month refunds. The details are in our Refund and credit policy.
- A negative balance (overage) is billed on the next invoice and is not refundable; runs stop at zero unless you allow overage.
5. Acceptable use
You must follow our Acceptable Use Policy. In short: use lead data for legitimate business outreach, follow anti-spam and data protection laws, honor opt-outs, and don't use Crwl to harass people, resell raw data, or attack the Service or its sources.
6. Your data and lead data
You own the prompts, files and lists in your account. You give us permission to process them only to run and improve the Service, as described in our Privacy Policy.
Lists include personal data about business contacts. When you export or use a list, you become responsible for how you use it, including having a lawful basis for contacting people, telling them where you got their details where the law requires, and removing anyone who asks. Our Data Processing Addendum records our processor obligations, including the security measures we apply and the Standard Contractual Clauses that cover transfers out of the EEA or UK.
7. API and MCP
The API and MCP server are subject to these terms and to rate limits we publish in the docs. Agents acting with your key act on your behalf, and their runs are billed to your account like any other.
8. Ownership
We own the Service, including the software, design and the Crwl name and marks. You may not copy, reverse engineer or resell the Service except as these terms allow. Contact records are licensed to you rather than sold, and reselling raw Crwl data as a database needs a written agreement.
9. Disclaimers
The Service is provided "as is". Lead data is probabilistic: we verify deliverability where we can, but we don't warrant that a given address is current or that every message will be delivered or read. To the extent the law allows, we disclaim the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
10. Limitation of liability
To the extent the law allows, our total liability for any claim is limited to the greater of the fees you paid us in the three months before the claim or US$100. We aren't liable for indirect or consequential losses, or for lost profits or data.
11. Ending the agreement
You can ask us to close your account at any time from Settings or by emailing help@crwl.ai. We may suspend or close accounts that break these terms or the Acceptable Use Policy. We delete account data within 30 days of closure, so ask for an export before then if you need your lists.
12. Changes
We'll give at least 30 days' notice by email before material changes take effect, and price changes never apply to a run you have already enqueued.
13. Governing law and contact
These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Questions: legal@crwl.ai, Crwl, Suite 112, 970 Burrard Street, Vancouver, BC V6Z 2R4, Canada.